PRIVACY POLICY

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This Privacy Policy outlines how Braid Fanatic (“we,” “us,” or “our”) collects, uses, and protects information that you provide when using our services, whether online or in person.

This policy applies to our website, www.braidfanatic.com, and our marketing and customer communications, including SMS, email, and phone communications.

By visiting our website, booking an appointment, or interacting with our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Information: Name, phone number, email address, mailing address, and other information you voluntarily provide.

• Service Information: Service preferences, appointment history, and information needed to provide customized services.

• Allergy & Hair/Scalp Information: Allergies, sensitivities, or hair/scalp concerns voluntarily shared with us to help provide safe and appropriate services.

• Payment Information: Billing or payment details necessary to process transactions. Payment information may be securely processed through third-party payment providers.

• Usage Data: Information about how you interact with our website, such as IP address, browser type, operating system, pages visited, and other website activity.

• Cookies and Tracking Technologies: We may use cookies and similar technologies to improve website functionality, analyze website usage, and enhance your experience.

2. How We Use Your Information

We may use your information for the following purposes:

• To book, confirm, manage, and communicate with you about appointments

• To process payments and transactions

• To provide customized services based on your preferences and needs

• To communicate with you regarding your appointments, services, and account

• To send promotional messages, special offers, updates, and other marketing communications when you have provided the appropriate consent

• To ensure safety by maintaining voluntarily provided allergy, hair, or scalp information

• To improve our website, services, and customer experience

• To comply with applicable legal and regulatory requirements

We do not sell or rent your personal information or phone number to third parties for their own marketing purposes.

3. SMS & Email Marketing Communications

Braid Fanatic respects your privacy and your choices regarding marketing communications. We only send promotional SMS messages and emails to individuals who have provided the appropriate consent.

SMS Marketing Opt-In

You may opt in to receive promotional text messages from Braid Fanatic by voluntarily providing your phone number and affirmatively selecting or checking the applicable consent option through our website, online forms, booking forms, or in person.

By opting in, you agree to receive recurring marketing text messages from Braid Fanatic. These messages may include promotions, special offers, updates, exclusive offers, and other marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Providing your phone number alone does not automatically constitute consent to receive promotional SMS messages. Where required, you must affirmatively opt in through an available consent method.

Appointment & Transactional Communications

Appointment confirmations, reminders, cancellations, scheduling updates, and other necessary service-related communications may be sent separately from promotional marketing messages.

Opting out of promotional marketing communications does not necessarily prevent us from sending essential transactional or appointment-related communications that are necessary to provide our services.

Message Frequency

Message frequency may vary depending on your appointments, interactions with Braid Fanatic, promotions, and other business communications.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and mobile plan.

SMS Opt-Out

You may stop receiving promotional text messages at any time by replying STOP to any marketing text message.

After you send STOP, you may receive one final message confirming your unsubscribe request. You will then no longer receive promotional SMS messages unless you choose to opt in again.

You may also contact Braid Fanatic directly if you need assistance managing your communication preferences.

Email Opt-Out

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included at the bottom of our marketing emails.

Re-Opt-In

If you previously opted out of marketing communications and would like to receive them again, you may provide consent through one of our available opt-in methods, such as our website, an online form, or in person.

4. Third-Party Sharing of Information

Braid Fanatic does not sell, trade, or rent your personal information to third parties for their own marketing purposes.

However, we may share information with trusted third-party service providers when necessary to operate our business and provide our services, including providers that assist with:

• Payment processing

• Appointment scheduling and management

• Website functionality

• Marketing communications

• SMS and email delivery

• Customer support

• Data storage and security

These service providers may only use your information as necessary to provide services to Braid Fanatic and are expected to maintain appropriate safeguards for your information.

We may also disclose information when required by law, such as in response to a subpoena, court order, legal process, or other lawful request, or when necessary to protect our rights, property, customers, or the safety of others.

5. How We Protect Your Information

We implement reasonable and industry-standard security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

These measures may include:

• Encrypted payment processing

• Secure client database access controls

• Limited access to personal information

• Regular internal security reviews and audits

• Use of trusted third-party service providers

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.

6. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to improve your experience on our website, analyze website traffic, understand how visitors use our website, and improve website functionality.

Cookies are small files stored on your device that help websites recognize your device and remember certain information.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

7. Your Rights

You may have certain rights regarding the personal information we hold about you, subject to applicable law.

These may include the right to:

• Access: Request information about the personal data we hold about you.

• Correction: Request that inaccurate or incomplete information be corrected or updated.

• Deletion: Request deletion of your personal information, subject to legal, contractual, or other applicable requirements to retain certain information.

• Opt-Out: Withdraw your consent to receive promotional communications at any time.

• Communication Preferences: Manage your preferences regarding promotional SMS and email communications.

To exercise any applicable rights or ask questions about your personal information, please contact us using the information provided below.

8. Florida Privacy Rights

If you are a Florida resident, you may have additional rights under applicable Florida privacy laws, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable legal exceptions and requirements.

Braid Fanatic will review and respond to valid privacy requests in accordance with applicable law.

9. Children's Privacy

Our services and website are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us so that we can take appropriate steps to remove the information.

10. Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Where required, Braid Fanatic will obtain separate and affirmative consent before sending promotional marketing communications, including SMS and email.

Consent to receive promotional SMS messages is voluntary and is not required to purchase goods or services from Braid Fanatic.

For SMS marketing, consent is not implied solely because you provide your phone number, book an appointment, or become a customer. Where required, you must affirmatively opt in through an available consent method.

You may withdraw your consent to promotional communications at any time by:

• Replying STOP to promotional SMS messages

• Using the Unsubscribe link in promotional emails

• Contacting Braid Fanatic directly

Withdrawing consent from promotional communications does not necessarily prevent us from sending necessary transactional or appointment-related communications.

11. Policy Changes

Braid Fanatic may update this Privacy Policy periodically to reflect changes to our practices, services, or applicable laws.

Any updates will be published on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Braid Fanatic

📧 Email: braidfanaticllc@gmail.com
🌐 Website: www.braidfanatic.com